Category: definitions

  • Ideas and insights and concepts, oh my

    I recently re-discovered this basic diagram I did a few years back entitled, ‘Solving the problem by moving from ideas through concepts to solution’. The audience was new/entry-level design staff and the context was a world where terms such as ‘iteration’ and ‘concept’ made people physically squirm, a world where people said “why can’t we…

  • Service Design definition #1,146 and #1,147

    Tweeted this morning: @designthinkers Service Design = arranging & designing the collaboration between service provider & end-user using a mix of business & creative expertise Challenge extended. SD=conscious/creative process crafting meaningful connections across multiple user-business/provider-Govt goals/desires @skewiff (that’s me) Now for my more than 140 chars (less actually when you include the repliers name in…

  • Service Design definition #1,145

    I’ve been at the Webstock conference today. At the often asked question “what do you do” (that I equally asked with gay abandon) I answered “service design”. To the slightly blank eye-squinting head-leans I’d clarify: “you know how web is a channel, well service design is concerned with the web channel, the paper channel, the…