Category: design in practice
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“We know it’s complex, but I haven’t read something that describes the complexity in such detail” The value of Service Design Research
The release of research I worked on over 2022 applying a service lens to primary school principal’s and how they run a school (i.e. a complex organisation) has given me pause for reflection on the power of service design research. The quote in the title comes from a member of both Australian and International Principal…
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Every Good Service Deserves Strategy
TL:DR:BM* *Bullet Me Schools are service delivery organisations. The services they deliver are education services. Often a strategic direction and the school objective setting is centred on the student, with parents/carers and ‘society’ as the audience. My experience with schools and through research is that, as with any complex organisation who understands what service is,…