Category: design process

  • If you build it they won’t necessarily come, but if you describe it enough they may want to check it out

    I’ve just completed a very successful week (5 separate sessions – 7 in total) of training people (designers, leads, account manager-level staff) on customer experience mapping and service blueprinting – as both technique and output. In order to do that though it required some schooling in services, service design, business analysis, change management, framework development.…

  • Service Design definition #1,146 and #1,147

    Tweeted this morning: @designthinkers Service Design = arranging & designing the collaboration between service provider & end-user using a mix of business & creative expertise Challenge extended. SD=conscious/creative process crafting meaningful connections across multiple user-business/provider-Govt goals/desires @skewiff (that’s me) Now for my more than 140 chars (less actually when you include the repliers name in…

  • Infographic Inspiration

    Couple of great infographic inspiration discoveries Left: InfoGraphic Designs: Overview, Examples and Best Practice (via InstantShift) Right:  30 Examples of Creative Infography (via: Designer Daily, found via Optimal Usability Newsletter – Cool Stuff)

  • I don’t care – and then something comes along to remind why I do

    Sometimes, with all the twitter, and RSS, and blogs, and books, and observations, and media, and feeds, and subscriptions and conversations I ocassionaly am struck by a deep, yawing, eye-squinting, cheek-raising “i don’t care”… and then I look at one of those tweets or feeds and I remember why I do. Check out the video…

  • How Designers Think – reflections part (b)

    This is the second part of my reflections on what I read, discovered and disagreed with in ‘How Designers Think: The design process demystified’ (4th ed.) by Bryan Lawson. Problem and solution are inseparable On pg 39 Lawson quotes Robert Venturi : “We have a rule that says sometimes the detail wags the dog. You…

  • How Designers Think – reflections part (a)

    I recently finished reading ‘How Designers Think: The design process demystified’ (4th ed.) by Bryan Lawson. It’s been part inspiring, part revealing, part frustrating, part disagreeable, and all thought provoking. Timely too, as I often reflect on my own design thinking process – for myself, and for my job. This post is the first part…

  • Design is not a natural process (unless you’re a designer)

    Even though I’m immersed everyday in service design capability, at times I wonder if the techniques and way of thinking are just what every professional does naturally (i.e. determines intent, explores ideas and options, generates concepts, tests assumptions, evolves, prototypes, defines, repeat etc). So it was with surprise, fascination and some content that I witnessed…