Tag: design research
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Principals talking about Service Design Practice and Research
Here are the co-author Principal Wendy Cave, Dep-Principal Sophie Bissell, and me, talking with South Aussie Principal, Adam Wilson about the Research. It’s a snappy summary and Adam has been an enthusiastic and discerning peer throughout the research. Love his work 😉 “Check out this episode where Mel Edwards, Wendy Cave and Sophie Bissell speak…
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“We know it’s complex, but I haven’t read something that describes the complexity in such detail” The value of Service Design Research
The release of research I worked on over 2022 applying a service lens to primary school principal’s and how they run a school (i.e. a complex organisation) has given me pause for reflection on the power of service design research. The quote in the title comes from a member of both Australian and International Principal…
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Baking is to Design Process as The Simpsons are to Research Observations
At work we’ve been out in the field researching with users. I’ve talked before about research before on here. Again it’s a topic in government and I can’t share details. But this time, from a design process perspective I’ve played the Second Chair role – take care of everything (finding the place, confirming anything with the…
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Design research: sorting your shoe walking from your talk talking
We’re currently doing field research for a pretty cool project and client – it’s government so I can’t share too much. But it’s government that potentially touches everyone and they effectively want that touch to be a gentle shoulder pat, not a punch (even though the current design represents more of a wave from the…
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Promised an experience; given a map: Filing a Tax Return Experience Map (Part B)
In my last post: Promised the world; given an atlas: A personal service experience (Part A) I shared my service experience as I attempted to file a tax return online in a new country. In this post I share how I captured that research as a Customer Experience Map. Interestingly as I worked on the…