Tag: experience map

  • To finish, you must start* NB: This is unlikely to be at a ‘beginning’

    Lately at work we’ve been busy. Three jobs finishing around the same time, development work for projects starting up at the same time. That’s meant two things: I love designing, but you gotta capture the design in a concrete way which means a lotta synthsising of key elements, features, contextual linkages, pattern ah-ha’s which all needs…

  • Maps, shmaps, pathways, shmathways, etc, shmetc

    I write this post with a conflicted heart. The post is ostensibly about language. And making sense – which simultaneously is precisely what this blog is for me; a record of my thinking, and thoughts in progress. But, I’ve just read Nick Marsh’s post on service design is dead, and while I don’t agree necessarily…