Tag: service design

  • The end of the (formal) Fa’avae/Foundation Journey…

    The inspiration was established in 2018.An intention was articulated in 2021. The funding was secured in 2022. The Journey was completed at the end of 2023.(But hopefully, the journey continues forever for the 91 students). The following is the message I sent to the five amazing Educators and leaders who went on their own Design…

  • What is a Service? What is service?

    Previously, I have described a service like this: A service is the seeking and receipt of a specific outcome of a customer across a range of interactions and touchpoints over time. It’s a bit dry and analytical, but it has always worked when I’ve applied/used it in public service or community service settings. During the…

  • Principals talking about Service Design Practice and Research

    Here are the co-author Principal Wendy Cave, Dep-Principal Sophie Bissell, and me, talking with South Aussie Principal, Adam Wilson about the Research. It’s a snappy summary and Adam has been an enthusiastic and discerning peer throughout the research. Love his work 😉 “Check out this episode where Mel Edwards, Wendy Cave and Sophie Bissell speak…

  • ”The best ideas emerge when very different perspectives meet.” – Applying a service lens to Primary School Principals in Australia and NZ

    Excited to finally share the fruits of my 2022 Service Design labour. For the past year I have been lead researcher and PM on a study into Primary School Principals and whether applying a service lens might be useful in supporting how they run schools. The research: Supporting Primary School Principals to Manage Complexity in…

  • Fa’avae/Foundation – a journey

    For the past couple of years I have been working with the Fa’avae Team at Bishop Viard College. Fa’avae (which means foundation in Samoan) is the Year 7/8 cohort at the College; the kids who have left primary school and are transitioning from children to young people, and all that entails. Team: Fa’avae started with…

  • You’re so design, you probably think this post is about you

    Reader warning: I’m not even sure what this post is about. I’m categorising it as ‘captured musings’ that seem to go together 😉 Let me just say at the outset, when I thought about doing this post the other week I thought it was a riff on research, listening and hearing. On Feb 19 I…