Tag: service design

  • What is a Service? What is service?

    Previously, I have described a service like this: A service is the seeking and receipt of a specific outcome of a customer across a range of interactions and touchpoints over time. It’s a bit dry and analytical, but it has always worked when I’ve applied/used it in public service or community service settings. During the…

  • Principals talking about Service Design Practice and Research

    Here are the co-author Principal Wendy Cave, Dep-Principal Sophie Bissell, and me, talking with South Aussie Principal, Adam Wilson about the Research. It’s a snappy summary and Adam has been an enthusiastic and discerning peer throughout the research. Love his work 😉 “Check out this episode where Mel Edwards, Wendy Cave and Sophie Bissell speak…

  • ”The best ideas emerge when very different perspectives meet.” – Applying a service lens to Primary School Principals in Australia and NZ

    Excited to finally share the fruits of my 2022 Service Design labour. For the past year I have been lead researcher and PM on a study into Primary School Principals and whether applying a service lens might be useful in supporting how they run schools. The research: Supporting Primary School Principals to Manage Complexity in…

  • Fa’avae/Foundation – a journey

    For the past couple of years I have been working with the Fa’avae Team at Bishop Viard College. Fa’avae (which means foundation in Samoan) is the Year 7/8 cohort at the College; the kids who have left primary school and are transitioning from children to young people, and all that entails. Team: Fa’avae started with…

  • You’re so design, you probably think this post is about you

    Reader warning: I’m not even sure what this post is about. I’m categorising it as ‘captured musings’ that seem to go together 😉 Let me just say at the outset, when I thought about doing this post the other week I thought it was a riff on research, listening and hearing. On Feb 19 I…