Tag: service experience

  • Promised the world; given an atlas: A personal service experience (Part A)

    I thought it was about time I did a post on service experience. Yeah, I talk a good rap about technique and philosophy, but how about capturing some (non-client) service experiences for dissection. And so like Marie Curie exposing herself to radioactive material (albeit unknowingly) I chose the service experience of filing my tax return…

  • I heart frameworks

    My most popular post is about customer experience maps – it gets about 50 hits a day (I’m blogging plankton in the scheme of things so 50 is a lot for me). I’m chuffed about that because maps and frameworks are just about my most favourite thing in design. They’re even a form of info…

  • Pardon? What? Nope. Can’t hear you.

    I am currently deaf in one ear. Well, hearing impaired to be precise. It’s temporary (but please don’t ask for details). Anyhoo, my unexpected disability has helped me to experience the world quite differently and I thought – with the echos of Lisa Herrod’s impassioned, but much maligned, ‘diversity in UxD‘ presentation at Webstock rattling…